Ethical Practices in Insurance Claims Handling

The Ethics in Insurance and Claims Adjusting course is designed to provide insurance professionals—including adjusters, public adjusters, and consultants—with a strong ethical foundation to navigate complex claims scenarios. This course focuses on the principles of business ethics, corporate responsibility, and professional integrity within the insurance industry. Participants will explore real-world ethical dilemmas, analyze conflicts of interest, and learn how to maintain fairness and transparency in claims handling. Through case studies and interactive discussions, students will gain the necessary skills to make ethical decisions that align with industry standards and legal regulations.

Key topics covered include historical and legal contexts of ethics in insurance, corporate ethics programs, ethical decision-making models, and the challenges of managing conflicts of interest and avoiding bad faith practices. Participants will also engage in practical exercises to apply ethical frameworks to real-life claims adjusting scenarios. This 2.5-hour training program ensures that insurance professionals are equipped with the knowledge and strategies necessary to uphold the highest ethical standards while effectively balancing the interests of insurance companies, policyholders, and third-party claimants​.